# Helen Call

Class: Customer
Recording: https://drive.google.com/file/d/1k5FmEBkF_yexorlKPzGLs1kZOmmKrQoS/view?usp=sharing

# Interview Questions

1. Opening: Introduce what I am doing, what stage I am in, and invite honest feedback. 
2. What does your company do?
    1. What work do you need to focus on?
    2. What stage are you in? 
3. What is your technology stack? Frontend? Backend?
    1. What alternatives did you consider? What were your decision factors? 
    2. How much does your infrastructure cost you, for how many users?
    3. What are other surfaces through which users interact with you? For feature requests? For customer support? 
4. I am making Reddit for Apps. Would you be interested in using it the way I am proposing today?
    1. Let me iterate on the product based on our conversation today so that it better addresses your needs, then let me send you that iteration when it’s ready. 
5. Closing: Where do you talk to other founders? Where do you get news about developer tools and services? Is there someone you think I should talk to next so that I can learn from them and they can benefit from the work I am doing? Email me if there is anything that comes to your mind after we end this call. 

# Interview Notes

| Junwon | Helen |
| --- | --- |
| I do not have a product. Feel free to tell me this problem does not exist. It costs me zero to pivot now. 

I am working alone.  | Q: What stage are you at? How big is your team? |
| Q: What are you working on?  | 1. Past: Delivering letters to post offices. 
2. Now: Healthcare. Let enterprises give preventive telehealth such as nutrition consulting and mental health counseling to employees. Medical professionals get customers. Employees get health care. Enterprise gets insights.  |
| Q: What are the important work that will determine the fate of your company and you need to be able to focus on? | We are currently focusing on data science. 
Not only for the enterprise, but for the employees. Know the history. Recall the exams you need to take time to time. Don’t wait until you get sick first.  |
| Q: What stage are you in right now?
Q: What is your technology stack?
Q: How much does it cost you? | We have an MVP running. It is a website built with **Wix**. Wix provides drag-and-drop tool to build frontend, and a Node.js backend. Wix has an API. You need to call their functions. 

Employees can install a mobile app. The mobile app is an Android app that is a WebView of the Wix website. 

We are building a dashboard for the enterprise. 

Wix is $8 per month. 

We will not use Wix beyond MVP, because Wix does not support git. There is no version control. I cannot work on a Wix website in a team of multiple developers.  |
| Q: I want to make Reddit for apps. 
Would you be interested in using it if I made it this way? | Not for MVP. I am paying Wix $8 per month, but Junwon App is $30 per month plus $0.01 per MAU. 

Maybe for the next version. It must support Git, CI/CD. It must be easy to migrate from Wix to your solution.  |
| Q: Are these problems that you would feel happy to pay somebody else to solve for you? | Yes. Definitely. 

I was a Linux developer. 

I hate. I just. I spend so much time trying to just put one element beside the other, not under, and, ah, this kind of just small little things. 

Also about infrastructure, one thing that really bothers me is, I will install [a service] here, [encounter] several problems, security [problems], [I have to go through] audits, [work with the] system [of the servers]. Things like that. I don’t want to go through this. It’s really painful to go through this, so I would definitely pay someone.  |
| Another problem on Wix.  | A problem that we have right now is the database inside Wix. I have issue extracting data to do data analysis. I’d like to make this dashboard. We are building a dashboard that is outside of Wix. The logging that comes with Wix is not really nice. Synchronizing this data is not easy.  |
| Q: Where do you find other founders?  | I am in an incubator. I talk to other founders in the same incubator program.  |

# Action Items

1. Understand the customer’s current solution: Wix. 
2. Understand the customer’s intent. Try the customer’s app, Ippo, and propose how we can support it (or why we must not support it). 
3. Iterate on the product. Explain to the customer how the product is great for them. Onboard the customer.